It’s hard to believe that another year has passed. Time flies. It’s been a busy year. We’ve taken some time off until January 4th to relax before a hectic schedule of work begins.
I love Christmas time – all the decorations and lights, Christmas movies and general cheerfulness. I may not be religious at all, but I appreciate a time where goodwill and joy are the focus of most. So, I hope everyone has a bright holiday!
So, like most people, I loathe the dentist. Recently, I’ve come to loathe them even more. To avoid a long-winded post, here’s the gist: about 10 months ago I went to my regular dentist and had a very deep filling done. It continued to hurt. 3 months after that, I went back because the tooth was still so sensitive. I as told that the sensitivity would decrease over time. Instead, I just stopped chewing on the left side. A week ago, I went again. This time complaining of a horrible toothache. Apparently nothing was wrong, but the dentist said a sealant would help. Hah! For the last two nights I’ve been in agony. I don’t think I am a big wuss when it comes to pain, but this hurt like a mother-f. Last night I got all of 2hrs total of sleep – maybe. It was also the first time I’ve considered going to the ER – anything to stop the pain. This morning I decided to get a second opinion and went to a new dentist.
Apparently the previous diagnosis of “it’s nothing” wasn’t quite right. Instead, I have an abscess and need a root canal. Yay for me. Thankfully I’m now on antibiotics and although I dread the root canal, at least I know what’s wrong and what needs to be done.
So, what lessons did I learn? Well, I did learn that although a dentist is trained and you’d like to trust them, they make mistakes and a second opinion is always a good thing. But that’s not the lesson I want to talk about. Instead, I want to mention the lessons I learned that can be incorporated into all businesses.
The second dentist (and the dentist who will now become my regular dentist) sold me by doing two things (other than actually pin-pointing the issue of course):
He quietly listened as I told him the history of the tooth and the various symptoms I’d been having – including the different types of pain (from shooting to throbbing), to the different things I’d noticed (gum swelling when I laid down etc.). He then confirmed things I’d said, making sure he understood what I meant, and asked some further questions to get more details. He was attentive. I can’t tell you how much I appreciated this – the simple act of actually listening.
Listening is key to all levels, and types, of services. As a designer I know how important it is to listen to your clients to really “get” what they want. It’s also a matter of listening to what is not being said as well. Just like the dentist who listened and then asked questions for clarification and details, I have to do the same. I have to ask further questions to make the client think about other details that may be important to the project, but they may not realise. It’s about gathering even more information from them to get a full understanding of the scope and expectations of the project, and, as the expert, I need to cover all the necessary bases.
What I really appreciated was how much time the dentist spent explaining everything to me in great detail, and as simply as he could. He even drew a few diagrams so I’d know exactly what was going on. The idea of a root canal is scary (and the cost is another fright!), but having a full explanation of what to expect helps. I now know what is wrong and what plan of action we’ll be taking.
Dealing with clients who don’t know what is involved in creating a website is a common occurrence. Why should they anyway? That’s why they hire us right? So, it’s important that we communicate with them about the entire process and explain exactly what to expect, when to expect it and what everything entails. This way, we are all on the same page, and the client can feel confident in knowing exactly what steps we’ll be taking.
At least I feel confident in my new dentist. If you are in Oxford and need a recommendation, may I suggest Aaron at The Dental Clinic on Queen Street. The root canal is not going to be fun – both physically and for our bank account – but it’s a solution to this heinous pain. For now, I’ll take my antibiotics and hopefully tonight, get some sleep.
Balance is a tricky thing. Sometimes, just when you think you’ve got the hang of it you get a little wobble which you try to correct, and typically over-correct, and suddenly you’ve lost your balance. You always hear people going on about finding a work-life balance, and most of the times they make it sound so very easy. Not so. I’m only now, finally, finding some semblance of balance in my life, and trust me, most days are packed with wobbles. Lauren, of The Boss of You, recently posted about the Balance Myth and I couldn’t agree with her more. Aiming to balance your life is a good thing. Actually, it’s a great thing, but sometimes it’s just doesn’t quite go according to plan. Sometimes deadlines will surprise you and you need to put in a little extra time – assuming you want to meet the deadline of course. Sometimes you really need to just take a day to relax. I know that typically, my bigger problem is that I tend to beat myself up for the wobbles I do have while I try to balance things.
Lauren’s post is well-worth the read, especially if you are a bit of an overachiever (I feel your pain), and more recently she’s posted some additional tips and words of advice for trying to balance things.
Today, I am 30. It’s amazing how quickly time flies. Most days I still feel like I am 18, and more often than not I act like I am 8. Although, I must admit that I was slightly dreading my birthday this week. It seems like a massive turning point to leave your 20′s, but I think I was just making it so. Suddenly I feel like I’m meant to be an adult. That’s not likely to happen, but the nagging feeling was there. I’ve decided to ignore that though and make my 30th year, my best year yet!
With that in mind, I’ve been inspired by Alex (who is always so inspiring!) to create my own list of 30 things to do in my 30th year. I’m sharing them on my blog so I can cross them off as I accomplish them.
I love following interior design and style blogs. The one down side though is that they tend to lead me to a rather extensive wish-list. Every day I see something new I’d love to have in the home. My poor bank account would weep if it saw it.
Anyway, one of my ultimate favourite interior design blogs is decor8. Holly is a fantastic writer, great person and has a wonderful eye for style and design. If you don’t follow her, you should.
Recently, Holly blogged about a community bookcase in Hannover. Basically, the bookcase (or bookcases as it were) are open to the community to browse and take books they want to read. You then return with books to add to the bookcase and replace the ones you’ve taken. What a lovely idea! Of course, this wouldn’t work everywhere – which is rather sad – and yes, even in some areas where this could work, perhaps some people do take books and not return with more books to replace those. Overall though, what a lovely idea to encourage community, sharing and reading. I would love to see this adopted in more areas.